Shipping policy

At The Nova Gems, we are dedicated to ensuring a seamless shopping experience, including efficient and reliable shipping of our products.

*Shipping Methods and Rates:*  
We provide a range of shipping options to accommodate your preferences, including standard and expedited shipping. Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.

*Processing Time:*  
All orders are processed within 1-3 business days. Once your order has shipped, you will receive a confirmation email containing tracking information, allowing you to monitor your shipment's progress.

*Delivery Time:*  
Delivery times depend on the shipping method selected and your location. Standard shipping generally takes 5-7 business days, while expedited shipping options may arrive within 2-3 business days.

*International Shipping:*  
We proudly offer international shipping. Please be aware that customs duties and taxes may apply, and these charges are the responsibility of the customer.

*Lost or Damaged Items:*  
In the event that your order is lost or damaged during transit, please contact our customer service team within 14 days of the expected delivery date. We are committed to resolving any issues promptly and efficiently.

Thank you for choosing The Nova Gems. We appreciate your trust and look forward to delivering your exquisite jewelry!