FAQ

Welcome to the FAQ section of The Nova Gems. We aim to address common inquiries to enhance your shopping experience. If you have further questions, please feel free to contact our customer service team.

1. *What payment methods do you accept?*  
   We only accept Cash on Delivery (COD).

2. *Do you offer international shipping?*  
   Yes, we provide international shipping. Please note that customs duties and taxes may apply, which are the responsibility of the customer.

3. *How can I track my order?*  
   Once your order has shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the status of your shipment.

4. *What is your return policy?*  
   All sales are final; we do not accept returns unless items are damaged or defective. For further details, please refer to our refund policy.

5. *How should I care for my jewelry?*  
   To preserve the quality of your jewelry, avoid exposure to harsh chemicals, and store it in a dry, safe place. Gently clean it with a soft cloth to maintain its shine.

6. *How can I contact customer service?*  
   For any inquiries or assistance, please reach out to our customer service team at [email address]. We are here to assist you.

Thank you for choosing The Nova Gems. We appreciate your support and are committed to providing you with exceptional service.