Return Policy

At The Nova Gems, we prioritize your satisfaction and strive to provide a seamless shopping experience. Please review our return and refund policy below.

*Return Policy:*  
We do not accept returns on items once they have been purchased. Please ensure that you select your items carefully before completing your order.

*Refund Policy:*  
Due to our no-return policy, we are unable to process refunds for purchased items. If you receive a damaged or defective item, please contact our customer service team within 3 days of receipt. We will work with you to resolve the issue, which may include a replacement or store credit.

*Exchanges:*  
We do not offer exchanges for purchased items. If you wish to acquire a different item, we recommend placing a new order.

We appreciate your understanding and thank you for choosing The Nova Gems. If you have any questions or concerns, please feel free to reach out to our customer service team for assistance.