Refund Policy

At The Nova Gems, we are committed to providing our customers with exceptional quality and service. Please carefully review our refund policy outlined below.

*Refund Eligibility:*  
All sales are final, and we do not offer refunds on purchased items. We encourage customers to review their selections thoroughly before completing their order.

*Damaged or Defective Items:*  
In the event that you receive a damaged or defective item, please contact our customer service team within 3 days of receipt. We will evaluate the issue and may provide a replacement or store credit as appropriate.

*Contact Information:*  
For any inquiries or assistance regarding your order, please reach out to our customer service team at [email address]. We are dedicated to addressing your concerns and ensuring your satisfaction.

Thank you for choosing The Nova Gems. We appreciate your understanding and support.